Returns & Refunds
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on your first order. If you are not satisfied with THRŌS for any reason, you may request a full refund within 30 days of your delivery date. The original shipping fee is non-refundable.
For subscription orders, the guarantee applies to the first billing/first shipment of your subscription. If you are not satisfied, you may request a full refund within 30 days of your first delivery date, as described below.
Eligibility:
This guarantee applies to your first order only and is limited to one (1) unit per customer. It is intended to allow new customers to try THRŌS with confidence. Subsequent orders—including subsequent subscription shipments and renewals—are considered final sale and are not eligible for a satisfaction-based refund.
How to request a refund:
Contact us at support@throshealth.com within 30 days of your delivery date. Please include your order number. Refunds are processed to the original payment method within 5–10 business days of approval. The original shipping fee is non-refundable.
No return required:
Because THRŌS is a consumable product, we do not require you to return the physical product. We are unable to reuse or resell any product that has left our fulfillment center.
Subscription Service
When you enroll in a THRŌS subscription, you will be billed automatically on a recurring basis according to the plan you selected. By subscribing, you authorize us to charge your payment method for each billing cycle.
30-day guarantee on first billing: Your subscription is covered by our 30-Day Satisfaction Guarantee on the first billing cycle/first shipment only. If you are not satisfied, request a full refund within 30 days of your first delivery date.
Subsequent billing cycles: Renewal shipments after your first billing are considered final sale and are not eligible for a satisfaction-based refund. Damaged, defective, or incorrect subscription shipments remain covered under the sections below.
Managing or cancelling your subscription: You can manage your subscription at any time, either by logging into your account on our website or by emailing us at support@throshealth.com. From your account, you can cancel, pause, or reschedule your next order if you're not ready for it yet. To avoid being charged for the next cycle, make your change 2 business days before your next scheduled billing date. Cancelling stops future renewals but does not retroactively refund shipments that have already been processed (except as covered by the 30-day guarantee on your first billing).
Damaged or Defective Orders
If your order arrives damaged, defective, or compromised in any way, contact us at support@throshealth.com with a photo of the affected product and your order number. We will ship a replacement at no additional cost.
Please report any damage or defects within 14 days of delivery so we can resolve the issue promptly.
This policy applies to all orders, including subscription shipments, regardless of whether it is your first purchase.
Incorrect Orders
If you receive an item that does not match what you ordered, contact us at support@throshealth.com with your order number. We will ship the correct item promptly at no cost to you.
Please report incorrect orders within 14 days of delivery.
Order Cancellations
Orders are typically processed within a few hours of being placed. If you need to cancel an order, contact us at support@throshealth.com as soon as possible. We will do our best to accommodate cancellation requests, but once an order has been shipped, it cannot be cancelled. For recurring subscription orders, see "Managing or cancelling your subscription" above.
Non-Refundable Items
The following are not eligible for a refund under this policy:
- Orders beyond the 30-day satisfaction guarantee window
- Second or subsequent orders (the guarantee applies to first orders only)
- Subsequent subscription billing cycles and renewal shipments
- Orders where more than one unit per customer has been claimed under the guarantee
- Shipping costs
Refund Processing
All approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after approval. The exact timing depends on your bank or payment provider.
Contact Us
If you have any questions about this policy or need to request a refund, replacement, or order correction, please contact us:
Email: support@throshealth.com